- Shipping costs:
- SPAIN PENINSULAR FREE SHIPPING if your order exceeds 100 €. Otherwise, charge 5 € on invoice.
- BALEARICS FREE SHIPPING if your order exceeds € 100. Otherwise, charge 9 € on invoice.
- PORTUGAL FREE SHIPPING if your order exceeds 200 €. Otherwise, charge 9 € on invoice.
- CANARIAS / CEUTA / MELILLA FREE SHIPPING if your order exceeds 300 €. Otherwise, charge of 14.90 €€ in invoice.
- EUROPE FREE SHIPPING if your order exceeds 300 €. Otherwise charge of 20.00 € on invoice.
- I am an individual can I make purchases in the online store?
- No, the online store www.secret-play.com is open only to professionals.
- In what type of currency are the transactions performed?
- All payments are made euros (€)
- What is the delivery time of the products?
- Once the sales order has entered our warehouse it takes less than twenty-four (24) hours in the preparation of the products to be put on the door. In case of a special order, it is necessary to contact our customer service department by email firstname.lastname@example.org or by telephone (+34) 96 151 28 69.
- The delivery time is calculated from the same day of the order (business day), provided it has been confirmed before 12 noon.
- What international trade term is used?
- The policy of delivery of the merchandise is in Ex Works terms, with the exception of Spain and Portugal.
- What is an Ex Works delivery?
- It means that Femarvi delivers the goods directly to the buyer in its own facilities and the customs formalities of export are on behalf of the buyer.
- The goods must be packed and labeled, ready for the means of transport chosen by the buyer. The buyer takes care of all the expenses from the moment of the delivery.
- What happens if I change my idea about my order?
- The buyer will have to communicate within 24 hours after ordering the changes in terms of cancellation or modification of quantities and products of the order.
- What is the return policy of FEMARVI, S.L.?
- Once the goods are received by the buyer and are not in optimal condition or are defective, the buyer will have 15 business days to communicate and request the change. In this case, it is necessary to contact our customer service department via the email email@example.com or at the telephone number (+34) 96 151 28 69. You can also contact your local commercial.
- Who takes care of the returns?
- In the case of returns by defective product or wrong order, FEMARVI, S.L. Assumes all costs of collection and shipping of new product.
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